It's an annoying thing many (households) have to put up with - answering the phone to find nobody on the other end of the line. They are often from a company's call (centre) which uses automatic dialling in the hope of (selling) you something. But if there aren't enough staff on hand to speak, the call into your home stays (silent).
Industry (regulator), Ofcom, says it's a breach of their guidelines for businesses who make persistent unwanted phone calls. And now those caught (breaking) the law could face fines of ￡2m.
Kevin Brennan, Consumer Affairs Minister: 'It is still a real problem, (despite) the raising of fines that have gone on in the past. Last year, Ofcom did a (survey) and found that half of people that they surveyed said that it was a real nuisance to them.'
David Hickson, (campaigner): 'We don't know how much of a (deterrent) it will be. The point is that the action point of Ofcom should be to stop people from making silent calls, not just to penalise them.'
Despite previous (attempts) to tackle this, almost half of the UK still receives silent phone calls. So officials will hope the threat of a bigger fine can help stamp it out.
Gavin Ramjaun, BBC News