A: Hi, there’s a problem with this stereo. I’d like to (return) it, please.

B: What’s the problem?

A: The (tape player) doesn’t work.

B: O.K. Do you have your receipt?

A: Yes, here you are.

B: Thank you. Do you want your money back, or would you like to (exchange) it?

A: I think I’d like to just get another stereo, please.

B: O.K. Here’s a receipt for (store credit). Just take it back to the stereo (section) and one of our salesmen will help you.

A: Thanks a lot.

B: No problem. Thank you.